Search
How do I search for an accommodation?
We offer two search options. Searching through Google Maps allows you to see all available accommodations by selecting the “Accommodations” option from the menu bar. You can zoom in on the map to see the exact location of a property and the surrounding area. In addition, the standard search bar on the home page allows you to refine your options and presents the results in a list format.
How can I create a list of favorites and compare them?
You can save your favorite properties to return to them at any time using the "Save to Favorites" function with the "heart" icon in the search results or property details.
In addition, we offer the “Add to Compare” option with the “two back arrows” icon, where you can save up to four options and compare the details. Once you add the first property to compare, a field will open on the right of the screen. By clicking there, you will see the saved accommodations. By pressing the "Compare" button, you will have access to a detailed list of all accommodations and the differences between them.
To take advantage of these features, you must be logged in as a member or advertiser.
Do you offer long term rentals?
No we only advertise short term holiday rentals.
Property Details
Are the prices listed for the entire accommodation or per person?
Most prices quoted by owners or managers are for the entire property as pictured and described. However, some may quote prices per person. All prices should be clearly stated on the property details page. If the property offers additional services such as food, spa, massage, etc., prices are usually shown per person per night.
How can I be sure that the information published in the ad is accurate and up to date?
The responsibility for the accuracy and updating of the information belongs to each accommodation owner or manager. We advise our guests to carry out their own inspections to confirm that the property is as described before completing the booking. It is recommended to use all available information provided in the property description, such as the official website, social media links, as well as the contact phone number.
Reservation
How can I make a reservation?
Once you've found your ideal accommodation, check the availability calendar to see if the selected dates are available. When you're ready to proceed with your booking, contact the property owner or manager directly using any available contact method listed in the owner's profile information.
Who do I have a contract with?
Your contract is directly with the property owner or manager. Make sure you get a rental agreement that outlines the terms and conditions and cancellation policy. Your contract is not with VistWay.gr / .com.
I'm just engaged do a reservation?
Check with the property owner or manager about the applicable policy so both sides are covered and bound to the deal. Usually, you have no obligation until you pay the down payment.
How can I extend or change the dates of my reservation?
To extend or change the dates of your reservation, please contact the owner or manager directly, following the property's policy stated in the description.
How can I add additional person(s) to my reservation?
It may be possible to add additional people to your reservation. It is recommended that you carefully check the terms and conditions of the rental agreement, as well as the total capacity of the accommodation, before contacting the owner or manager directly.
I have changed my phone and email address since I booked, what should I do?
It is important to inform the owner or manager of your new contact details immediately. Otherwise, you risk not receiving important correspondence regarding your reservation.
Should I cancel my reservation, will I lose my deposit?
Canceling your reservation may result in the loss of your deposit. If you cancel after you have paid the balance, there is a chance that only a percentage of your money will be refunded, if this is stated in the rental agreement. It is recommended that you check the refund terms carefully and notify the owner or manager as soon as possible. It is also important to have travel insurance that covers unforeseen cancellations – please read and understand the terms of your policy.
Safety
Do I need insurance?
We recommend that you seriously consider getting travel insurance for a number of reasons. Unforeseen situations can overturn the vacation you've been planning for so long. It's a real shame that this happens! Choose a travel insurance that suits your needs. The cost is minimal compared to the coverage you may need.
Am I insured by VistWay.gr / .com?
No, VistWay.gr / .com only provides advertising services and does not offer direct insurance coverage.
However, we enable you to obtain travel insurance through our platform, following a special agreement we have entered into with FLAT INSURANCE GROUP SA.
For Greek residents, travel insurance offered by VistWay and handled by FLAT INSURANCE GROUP AE (to be announced soon)
OR FLAT INSURANCE GROUP SA has been a licensed insurance agency for the last 54 years, with its physical headquarters in Greece, at 158 Dimitriados Street, PO Box 38221, Volos. It is one of the oldest and largest insurance consulting companies in Thessaly, with long-term experience in the insurance sector and an established professional reputation in the underwriting and compensation of all insurance branches.
Travel insurance benefits and services are subject to terms and conditions and certain exclusions apply. Before proceeding, ensure that you carefully review the terms of the insurance policy offered and the items covered to ensure that it is suitable for your needs.
Shortly after purchasing your insurance package, you will receive an email confirming your insurance purchase and providing you with a copy of your insurance policy. This email will also include a link to your policy details page where you can cancel your policy, start a claim and take other related actions.
How can I pay?
Before proceeding with any payment, we recommend that you verify the identity of the owner or manager. When making payments online, make sure you're using a secure site. DO NOT send credit or debit card information via email or email form. For more information, please see the page Website Security.
Bank Transfer: If you choose to pay by bank transfer, the owner or manager will provide you with the necessary bank account details, including the account number and bank code.
Credit/Debit Card: You may be asked to pay by credit or debit card. In the case of an online transaction, you may need to use the owner's or administrator's preferred payment provider, such as Paypal. If you are asked to pay over the phone, the owner or manager may need to enter your card details at a payment terminal. You may also be asked to provide the address where the card is registered if this is different from your home address.
It is required to pay an advance for the rental of the accommodation?
The majority of accommodations require a deposit upon booking, which usually represents a percentage of the total cost. The remaining amount should be paid in accordance with the terms of your rental agreement. It is important to get written confirmation and receipts for any payment you make from the owner or manager. This confirmation should include a record of your payment, the remaining balance and the date the balance is due. Be sure to keep a copy for your records. In addition, you should be provided with a rental agreement, outlining the terms and conditions, as well as the cancellation policy.
Do I have to pay a deposit?
Some owners or managers may require a security deposit. This is refundable at the end of your stay, provided the accommodation is returned in acceptable condition. It is important to read your agreement carefully as any damage or breakages may void the warranty. For more information, you can refer to Website Code of Conduct.
Will I need to pay local taxes?
According to Greek law, you will need to pay a residence tax. Usually, this information is mentioned in the description of the accommodation, as the accommodation tax is formed according to the accommodation and the season and is charged separately from the price of the accommodation. If you have any questions or concerns, we suggest you contact the property owner or manager for more details.
Organizational Travel Matters and other questions
How do I find the property?
Most owners/operators will provide you with a map and directions. Make sure you have these details and their contact numbers with you before departure. In the details of each listing you can usually find useful information about distances and nearby transport links.
How will I check-in and collect the keys?
Each property owner or manager has their own key collection procedures and check-in policy. After completing your booking, you will receive details of how, when and where to collect your keys, as well as any other information required for check-in.
How will I Check-out and complete my departure?
Owners or managers will provide you with clear instructions about their policy during the check-out process. This includes the time you must leave and the location where you will leave the keys. If you have not received this information, please contact them directly by phone. To ensure the return of the security deposit, it is important to leave the property in good condition, as you found it.
Do I need to bring my own bed linen and towels?
Most properties provide clean bed linen and towels, however it is best to confirm this information in the rental agreement prior to your arrival. Should you require additional items, there may be a small charge.
In any case, please contact the owners or managers, as they will certainly do their best to ensure that your experience is unique.
Do I need to bring my own food?
Some accommodations may have a restaurant area or offer some snacks and coffee, while others may greet you with a welcome basket upon arrival. In many cases, however, you will need to procure the food yourself. It is recommended that you confirm the facilities of your accommodation prior to your arrival.
How do I buy supplies?
If your accommodation is in an isolated area, you will usually be provided with information on the location of the nearest shops or supermarkets. If you have any questions, we recommend contacting the property owner or manager for guidance. If there are essential items that are necessary for you, such as special food, nappies or medicines, it is recommended that you have them with you before your arrival.
What about cleaning or utility costs?
In some cases, cleaning fees and other amenities may be included in the total rental fee. However, some accommodations may have additional charges depending on the services provided. For example, a villa or resort may offer additional amenities such as swimming pools, spas or theme parks. It is recommended that you carefully review the rental agreement and its details to ensure that you have a full understanding of the costs that will be incurred.
Problems/Complaints
Small problems.
If problems occur during your stay such as equipment failure, please inform the owner or property manager immediately so they can be resolved without delay.
Serious problems.
It is recommended that you keep copies of all conversations and print out the accommodation details to take with you during your holiday. If you experience a serious problem and wish to make a formal complaint, please contact the owner or manager in writing. Please allow a reasonable amount of time to receive a response.
Message to travelers:
Dear travelers,
As you explore new destinations and enjoy the hospitality of local owners, remember the importance of responsible tourism. Respect for the place, the culture and the people who welcome you is of fundamental importance. Invest time to get to know the area and participate in sustainable practices such as supporting local businesses and protecting the environment. Your sensitivity will not only enhance your experience, but also ensure that future guests enjoy the same warm hospitality.